We will communicate in a respectful and clear manner, seeking first to understand, then to be understood.
We will respect one another’s time, space, work and personal styles and beliefs. We all have unique thresholds, and we will take responsibility for stating our needs, while maintaining a willingness to be flexible and to compromise.
We will earn our colleagues’ trust through:
• Tolerance and understanding
• Team work and cooperation, mutual reliance, and being there for one another
• Taking responsibility for our actions and having faith that we all do our best
• Interacting with honesty and truthfulness
We will create a safe work environment of trust, respect, and tolerance. We will communicate without judgment, will value and listen to others, and will give and receive feedback without harm to others.
We will be honest with one another, be who we say we are and do what we say we’ll do. We will “walk the talk.” We will acknowledge our mistakes and grow from them.
We will create a compassionate and selfless work environment. We will treat colleagues and clients alike with compassion. We are a high touch organization: we will embrace equality, practice kindness, and refrain from judging others.
We will create an environment that fosters and values cooperation and team work. We will value the importance of everyone’s efforts, despite position or task, at all levels of the organization. We will seek help when we need help, be helpful when we can, and work together to achieve common goals and get the job done. Even if only one small part of the project is relevant to any one of us, we are all equally responsible for a successful outcome.
We will create a positive environment where we believe in ourselves and in one another. We will believe in the value of our work and will strive to understand one another’s needs and work together to achieve success.
We will create an environment that encourages and supports self-assessment, to ensure organizational growth and individual development.
We will revisit our Operational Guidelines frequently, in an effort to ensure shared understanding and to uphold HOA’s culture of compassion.